For the eighth consecutive year, a consumer watchdog has awarded Britannia Hotels the dubious honor of being the worst in the UK.
The Which? The study reported withering feedback and left the beleaguered firm languishing in its evaluation at the bottom of each group.
In response, the chain said it was “totally committed to providing a safe environment for visitors” and spent £ 2 million on precautions for Covid, but admitted “there is more to do”
According to the Manchester Evening News, further analysis into the recent comments of some of the chain’s hotel guests revealed a used condom left in a bed, along with dirty underwear, stained sheets and towels, and even poo left in a bath.
It looked at what was marketed and what, according to their feedback, customers claimed it was really like.
Guests were welcomed to “Spindles Health and Leisure Club” and their “spacious en-suite bedrooms, which have tea and coffee making facilities, TV, telephone and hairdryer” at the Britannia Sachas Hotel in Tib Lane.
Jonathan S shared a picture of this hotel room with a used condom and underwear.
“I can only suggest to never use this hotel. Not only is it not especially cheap, and it is run-down, but it is absolutely filthy.”I can only suggest that this hotel should never be used. Not only is it not exceptionally cheap, and it’s run-down, but it’s absolutely dirty.
Marie M, another guest, complained about toenail clippings on the floor, cigarette butts discarded in the room, and stained bedding.
She said As soon as we walked up to the hotel, the area itself rang alarm bells. The side streets were littered with drugs. Very daunting.”
“The scent of marijuana hit us as soon as we got to our floor. We were asked not to smoke if we wanted to. We said yes, like none of us do, but I think almost every room on the floor has been smoking normally and joints.
“stunning” as well as “grand architecture, cast iron staircase and huge chandelier” were promised to guests at the “spacious en-suite bedrooms, which have tea and coffee making facilities, telephone, TV, and hairdryer” Grade II listed Britannia Manchester Hotel.
Among some less than supportive reviews, Andrea painted a slightly different picture on TripAdvisor. “I found a used sanitary towel in the bathroom bin very grim and dark dirty yellow stained walls and a very ugly taste in art. Don’t even know how this is a three-star hotel. On the bright side what did make up for it was the beautiful view of two drug addicts banging up outside my window.
The Britannia Ashley Hotel in Hale featured “modern bedrooms, which all have en-suite bathrooms, tea/coffee making facilities and a TV. Some rooms also overlook the bowling green”
The night before the flight from Manchester Airport, Gavin from Leeds was there. “He wrote: “There were stains on the walls, and the ceiling of the third bed was a radiator-facing camp bed.
There was a hair removal scraper on the side of the toilet in the bathroom. There were 2 tiny hand towels – that was for a triple room – and all over the window sill there was mould.
Someone had a party three doors down and even at 3:30 a.m. when we left, we didn’t sleep at all. There were filthy pictures in the lift, and words etched into the elevator doors as we entered the hotel.
“Will not stay there again I would rather sleep on a park bench this hotel is very bad value need a total overhaul or knocking down and starting again.”
Reviewer Balooba2018 said that with a lift covered in graffiti, threadbare carpet in the bedroom, dirty bathroom and dirty coffee cups, it was by far the worst hotel I’ve ever had to stay in” She said that on the way out, she felt like she needed to wipe her feet.
“To top it all off the bedsheets were mouldy! Absolute disgrace of a hotel, it leaves me wondering how Britannia offer it as an airport hotel. I’d rather have stayed in the airport.”The bedsheets were mouldy to top it all off! Absolute disgrace of a hotel, it makes me wonder how Britannia is offering it as an airport hotel. I’d rather stay at the airport.
One guest complained of stained carpets, a room smelling of weed and workers who couldn’t care less at the Britannia Country House Hotel and Spa in Didsbury.
Absolute dump with poor cleanliness that we checked out 60 minutes after arrival, Booby W said: “Absolute dump with poor cleanliness that we checked out 60 minutes after arriving. They were not very polite or welcoming as soon as we walked into the staff at the front desk.”
At the Airport Hotel, several guests had a similar experience. Poppy H, who came to the area for a funeral, asked for a refund. She said It just smelled of human urine and darkness when walking through the corridors.” The room itself was utterly repugnantly filthy.
“As soon as you stepped through the house, it smelled again of piss, stains on the carpet, flies on the sill of the window. With a wet wipe, I wiped over the sides and they were black.
“We came right back out asked for a refund and we went elsewhere for the same price.”
However, Lynnylala may have had the worst experience. She said she had booked a room for a family trip at the Britannia Airport Hotel – but was not impressed.
She wrote: “Stayed here last night with daughter and two grandsons I wouldn’t recommend it what a dump very dated and dirty the meal was disgusting and the staff in the restaurant have no manners to top it off there was poo in the bath and when I complained, I was told by the receptionist, ‘I’m on my own can you not swill it away with shower head?'”